Returns & Exchanges

At Bondi Meal Prep, we prioritize your health and satisfaction by ensuring every meal meets our strict quality standards. Due to the perishable nature of our fresh food products, we offer a credit or replacement for any items that arrive damaged or do not meet our freshness guarantee.

Return Process

• 1.
  Contact Support

  Notify our customer care team within 24 hours of delivery by emailing [email protected] with your order number and details regarding the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product, the packaging, and the batch label to help our kitchen team investigate the quality concern.

• 3.
  Internal Assessment

  Our quality assurance team will review your claim within 48 hours to determine if a refund, store credit, or redelivery is the appropriate resolution.

• 4.
  Resolution Issued

  Once approved, your replacement meal will be added to your next scheduled delivery or a credit will be applied to your account immediately.